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Paper Type
ERF
Description
Researchers have adopted neutralization techniques to explain why individuals conduct norm-violating behaviors, such as violating information security policy (ISP). Even though those techniques may be used before and after taking action, more past studies focused on the pre-action stage and attempted to explore the impact of the technique utilization on behavioral intention. In this study, we followed Kaptein and van Helvoort (2019) work and classified those techniques into two types: denying personal responsibilities and denying deviant behavior. In addition, we attempted to extend the application of neutralization techniques from pre-action to post-action. We argue that while denying deviant behavior is more important in the pre-action stage, denying personal responsibility is more critical in the post-action stage. By doing so, we contribute to neutralization studies by including the post-action stage and highlighting the relative importance of different techniques in different stages.
Paper Number
1544
Recommended Citation
Hsu, Jack; Cheng, Kuang-Ting; and Chang-Chien, Yu-Ting, "The Effect of Neutralization: Before and After Employee Violating ISP" (2023). AMCIS 2023 Proceedings. 19.
https://aisel.aisnet.org/amcis2023/sig_sec/sig_sec/19
The Effect of Neutralization: Before and After Employee Violating ISP
Researchers have adopted neutralization techniques to explain why individuals conduct norm-violating behaviors, such as violating information security policy (ISP). Even though those techniques may be used before and after taking action, more past studies focused on the pre-action stage and attempted to explore the impact of the technique utilization on behavioral intention. In this study, we followed Kaptein and van Helvoort (2019) work and classified those techniques into two types: denying personal responsibilities and denying deviant behavior. In addition, we attempted to extend the application of neutralization techniques from pre-action to post-action. We argue that while denying deviant behavior is more important in the pre-action stage, denying personal responsibility is more critical in the post-action stage. By doing so, we contribute to neutralization studies by including the post-action stage and highlighting the relative importance of different techniques in different stages.
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