Paper Type
Complete
Description
Digital transformation (DT) is widely acknowledged as an effective strategy to enhance revenue and business operations efficiency. However, Small and Medium-sized Enterprises (SMEs) often face significant challenges in implementing DT initiatives due to their inherent resource constraints, such as limited financial resources or a small workforce. Unfortunately, existing literature on how SMEs can effectively embrace digital transformation is limited; available frameworks are primarily tailored to large organizations with more resources. Hence, this study aims to develop a pragmatic DT framework specifically designed to aid SMEs in overcoming resource constraints that impede their successful DT transformation, while also leveraging their agile capability. The digital transformation framework was developed by combining prior literature with insights gathered through focus group discussions with industry experts from various industries. Our research contributes to the existing digital transformation literature by formulating a novel resource-considerate framework that caters to SMEs' unique characteristics, allowing them to implement DT initiatives without overburdening their limited resources.
Paper Number
1746
Recommended Citation
Hoang, Ton Nu Huong Giang; Nguyen, Thi Phuong Quyen; Bashir, Munirah Bte; and Teo, Hock-Hai, "Doing More with Less: A Resource-Considerate Framework for SMEs on the Digital Transformation Journey" (2023). AMCIS 2023 Proceedings. 12.
https://aisel.aisnet.org/amcis2023/sig_scuidt/sig_scuidt/12
Doing More with Less: A Resource-Considerate Framework for SMEs on the Digital Transformation Journey
Digital transformation (DT) is widely acknowledged as an effective strategy to enhance revenue and business operations efficiency. However, Small and Medium-sized Enterprises (SMEs) often face significant challenges in implementing DT initiatives due to their inherent resource constraints, such as limited financial resources or a small workforce. Unfortunately, existing literature on how SMEs can effectively embrace digital transformation is limited; available frameworks are primarily tailored to large organizations with more resources. Hence, this study aims to develop a pragmatic DT framework specifically designed to aid SMEs in overcoming resource constraints that impede their successful DT transformation, while also leveraging their agile capability. The digital transformation framework was developed by combining prior literature with insights gathered through focus group discussions with industry experts from various industries. Our research contributes to the existing digital transformation literature by formulating a novel resource-considerate framework that caters to SMEs' unique characteristics, allowing them to implement DT initiatives without overburdening their limited resources.
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