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Paper Type
Complete
Description
In today’s digital environment, digital innovation carries benefits and risks, yet inadequate attention is paid to these in the IS field. Especially that high-tech firms are facing unprecedented digital transformation (DT) challenges. Managers are experiencing the conflicts of incremental optimization and radical changes in DT. This research uses theories of paradox, ambidexterity, socio-technical systems philosophy to understand and perceive the DT tension. Specifically, this research adopts this approach to outline the response patterns to DT tensions trajectory. We analyze the experience of an action research project（2020-2022）carried out in a large Chinese high-tech manufacturing firm by interviewing 21 managers and conducting 16 focus group meetings. This project aims to implement the DT and change management process, particularly to find increasing exploration and exploitation diversity. We contribute to theory by integrating ambidexterity and paradox theory into the change management and derive a theoretical model product to manage DT tension. This research makes a practical contribution by providing a feasible management tool to manage paradox, which can guide the managers to face tension without bias and to more effectively implement DT.
Paper Number
1664
Recommended Citation
Zhang, Yanfei; monod, emmanuel; and Zhang, Peng, "Socio-Technical Philosophy in Digital Transformation Tension： An Action Research in a Chinese High-Tech Firm" (2023). AMCIS 2023 Proceedings. 3.
https://aisel.aisnet.org/amcis2023/sig_phil/sig_phil/3
Socio-Technical Philosophy in Digital Transformation Tension： An Action Research in a Chinese High-Tech Firm
In today’s digital environment, digital innovation carries benefits and risks, yet inadequate attention is paid to these in the IS field. Especially that high-tech firms are facing unprecedented digital transformation (DT) challenges. Managers are experiencing the conflicts of incremental optimization and radical changes in DT. This research uses theories of paradox, ambidexterity, socio-technical systems philosophy to understand and perceive the DT tension. Specifically, this research adopts this approach to outline the response patterns to DT tensions trajectory. We analyze the experience of an action research project（2020-2022）carried out in a large Chinese high-tech manufacturing firm by interviewing 21 managers and conducting 16 focus group meetings. This project aims to implement the DT and change management process, particularly to find increasing exploration and exploitation diversity. We contribute to theory by integrating ambidexterity and paradox theory into the change management and derive a theoretical model product to manage DT tension. This research makes a practical contribution by providing a feasible management tool to manage paradox, which can guide the managers to face tension without bias and to more effectively implement DT.
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SIG Philosophy