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Paper Type
ERF
Description
Despite the monetary incentives and the meaningful use mandate to implement electronic health record (EHR) systems in the workplace, users still feel threatened due to the mixed outcomes of using EHR systems. This current study examines success outcomes that enhance users’ EHR adoption in an organizational setting through the lens of information systems success model. A theoretical framework is proposed to understand what EHR implementation success means to healthcare professionals, and what systems and user characteristics contribute to EHR implementation success. The proposed model suggests that user capability, EHR usability, and EHR usefulness will affect EHR success outcomes (perceived satisfaction with usage and perceived helpfulness over usage process). The study considers the interaction between technology and user capabilities to impact IS success outcomes and discusses some implications to theory and management.
Paper Number
1855
Recommended Citation
Manga, Joseph and Ngafeeson, Madison N., "Enhancing Information Systems Success Outcomes with Electronic Health Records Systems Post-Adoption Implementation" (2023). AMCIS 2023 Proceedings. 24.
https://aisel.aisnet.org/amcis2023/sig_health/sig_health/24
Enhancing Information Systems Success Outcomes with Electronic Health Records Systems Post-Adoption Implementation
Despite the monetary incentives and the meaningful use mandate to implement electronic health record (EHR) systems in the workplace, users still feel threatened due to the mixed outcomes of using EHR systems. This current study examines success outcomes that enhance users’ EHR adoption in an organizational setting through the lens of information systems success model. A theoretical framework is proposed to understand what EHR implementation success means to healthcare professionals, and what systems and user characteristics contribute to EHR implementation success. The proposed model suggests that user capability, EHR usability, and EHR usefulness will affect EHR success outcomes (perceived satisfaction with usage and perceived helpfulness over usage process). The study considers the interaction between technology and user capabilities to impact IS success outcomes and discusses some implications to theory and management.
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