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Paper Type
Complete
Description
In this paper, we develop an inclusive framework for identifying the direct and indirect stakeholders in digital government projects. Using a public value lens, we develop a systems view of digital government initiatives. We use an illustrative case study to show how stakeholders, especially indirect stakeholders, can exert influence on digital government projects, including what projects are perceived as legitimate, what factors are considered as important for success, and what stakeholders are involved in post-implementation evaluation. We also review several lenses commonly used for evaluation of digital government projects and illustrate how they fit into our framework.
Paper Number
1438
Recommended Citation
Tate, Mary; Lofgren, Karl; and Pirini, Jesse, "Towards a multi-stakeholder framework for evaluating digital government success" (2023). AMCIS 2023 Proceedings. 7.
https://aisel.aisnet.org/amcis2023/sig_egov/sig_egov/7
Towards a multi-stakeholder framework for evaluating digital government success
In this paper, we develop an inclusive framework for identifying the direct and indirect stakeholders in digital government projects. Using a public value lens, we develop a systems view of digital government initiatives. We use an illustrative case study to show how stakeholders, especially indirect stakeholders, can exert influence on digital government projects, including what projects are perceived as legitimate, what factors are considered as important for success, and what stakeholders are involved in post-implementation evaluation. We also review several lenses commonly used for evaluation of digital government projects and illustrate how they fit into our framework.
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