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Paper Type
Complete
Description
The effectiveness of behavior change support systems (BCSS) in promoting health and well-being is unflinching. However, its long-term effectiveness is hindered by non-compliance. Research in BCSS that focuses on compliance is scarce, particularly the determinants of compliance intention are not well established. To address this gap, this study investigated the determinants of compliance intention in BCSS by extending the persuasive system design model to include competence, effectiveness, enjoyment, and persuasiveness. By surveying a sample of prospective BCSS users (N=234), partial least squares structural equation modeling was used to evaluate the proposed model. The findings suggest that the prospective users’ perceptions of primary task support and dialogue support, as well as social support and credibility support significantly influenced their perceptions of self-competence and system effectiveness respectively. These perceptions influenced enjoyment, then persuasiveness, and finally compliance intention. Future studies will validate these findings on the compliance behavior of BCSS.
Paper Number
1467
Recommended Citation
Ekpezu, Akon Obu; Oinas-Kukkonen, Harri; and Wiafe, Isaac, "Investigating the Determinants of Compliance Intention in Behavior Change Support Systems" (2023). AMCIS 2023 Proceedings. 17.
https://aisel.aisnet.org/amcis2023/sig_adit/sig_adit/17
Investigating the Determinants of Compliance Intention in Behavior Change Support Systems
The effectiveness of behavior change support systems (BCSS) in promoting health and well-being is unflinching. However, its long-term effectiveness is hindered by non-compliance. Research in BCSS that focuses on compliance is scarce, particularly the determinants of compliance intention are not well established. To address this gap, this study investigated the determinants of compliance intention in BCSS by extending the persuasive system design model to include competence, effectiveness, enjoyment, and persuasiveness. By surveying a sample of prospective BCSS users (N=234), partial least squares structural equation modeling was used to evaluate the proposed model. The findings suggest that the prospective users’ perceptions of primary task support and dialogue support, as well as social support and credibility support significantly influenced their perceptions of self-competence and system effectiveness respectively. These perceptions influenced enjoyment, then persuasiveness, and finally compliance intention. Future studies will validate these findings on the compliance behavior of BCSS.
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