SIG Service - Digital Services and Systems for a Human-Centered Future Societ

The AMCIS Track of the SIG Services provides a forum for all Information Systems (IS) researchers interested in further developing service-related research in the IS community for achieving a better future society. We invite scholars to submit their work at the intersection of digital technology and service. We are interested in work of any methodological type that uncovers how value is co-created with the involvement of advanced digital technology on an individual, team, organizational, and societal level to serve human needs. We think that a decisive view on the design, implementation, and evolution of digital technology in human-centered service systems is essential to realize a better future world. We especially encourage researchers to submit contributions from interdisciplinary research teams that take up fresh theoretical lenses, substantially enhancing our knowledge and view on technology-pervaded service and service systems.

Track Chairs:
Christoph Peters, University of St. Gallen, christoph.peters@unisg.ch
Christian Bartelheimer, Paderborn University, christian.bartelheimer@upb.de
Christoph Breidbach, University of Queensland, c.breidbach@business.uq.edu.au
Schedule

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2022
Wednesday, August 10th
12:00 AM

Digitally Enabled Shrimp Farming: A Service-Dominant Logic View

Veena Kannan, Indian Institute of Technology Madras
Saji K Mathew, Indian Institute of Technology Madras
Franz Lehner, University of Passau

12:00 AM

Emotions in Service Interactions

Michael Meyer, Technische Universität Braunschweig
Dominik Siemon, LUT University
Susanne Robra-Bissantz, Technische Universität Braunschweig

12:00 AM

Enablers of Recombinant Digital Innovation in Service Systems from Media

Hubertus Waltermann, LMU Munich School of Management
Nina Zwingmann, LMU Munich School of Management
Thomas Hess, LMU Munich School of Management

12:00 AM

Towards Ethical Design Features for Pedagogical Conversational Agents

Ricarda Schlimbach, Technische Universität Braunschweig
Bijan Khosrawi-Rad, Technische Universität Braunschweig

12:00 AM