Presenter Information

Yanfei Zhang, ENPCFollow

Loading...

Media is loading
 

Paper Type

Complete

Paper Number

1372

Description

Digital transformation (DT) is often not a sufficient solution to solve business problems such as cross-department communication (CDC) because of its socio-technical nature. This paper relies on socio-technical philosophy and socio-economic theory to understand how to solve this business problem. Indeed, CDC often leads to inefficient and low-quality work, low productivity, and the curtailing of employee initiatives. In addition, these communication problems create hidden costs and impact long-term performance. In addition to socio-technical philosophy and socio-economic theory, we rely on ambidexterity theory to outline a collaborative network communication framework model (CNCM). This paper applies these theories to a case study based on interviews with 40 managers and employees, a review of company records, and field observations over five months duration. The research findings are that the CNCM positively influences exploration and exploitation for organization and employees and, furthermore, this socio-technical communication mechanism may solve CDC problems in DT, overcome CDC obstacles, and subsequently it improves the work efficiency and quality, the rationality of processes and IT investments, even active employee behavior.

Comments

SIG Phil

Share

COinS
 
Aug 10th, 12:00 AM

Socio-technical Philosophy and Socio-Economic Theory in Digital Transformation: A Case Study of Cross-department Communication related to Ambidexterity

Digital transformation (DT) is often not a sufficient solution to solve business problems such as cross-department communication (CDC) because of its socio-technical nature. This paper relies on socio-technical philosophy and socio-economic theory to understand how to solve this business problem. Indeed, CDC often leads to inefficient and low-quality work, low productivity, and the curtailing of employee initiatives. In addition, these communication problems create hidden costs and impact long-term performance. In addition to socio-technical philosophy and socio-economic theory, we rely on ambidexterity theory to outline a collaborative network communication framework model (CNCM). This paper applies these theories to a case study based on interviews with 40 managers and employees, a review of company records, and field observations over five months duration. The research findings are that the CNCM positively influences exploration and exploitation for organization and employees and, furthermore, this socio-technical communication mechanism may solve CDC problems in DT, overcome CDC obstacles, and subsequently it improves the work efficiency and quality, the rationality of processes and IT investments, even active employee behavior.

When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.