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Paper Type

ERF

Paper Number

1424

Description

Voice research has traditionally used a deliberative perspective, in which individuals carefully calculate individual and situational facts to determine whether or not to speak up. Voice offers information systems scholars many avenues for research as prior literature indicates its benefits such as reducing cyberbullying in online settings, advocating for equal rights, and engaging in social movements through social media. These studies examine how individuals can express their concerns to induce change. To date, IS scholars rarely study the construct of voice directly but discuss the importance of reporting wrongdoing or advocating for others. Besides, the majority of studies examining voice are situated in organizational contexts and little research has examined voice in technology-mediated settings. As a result, there is a lack of systematic understanding of the underlying factors that facilitate or inhibit voice behavior when information and communication technologies are used (ICTs). This paper synthesizes current research on voice, making connections between divergent literature (i.e., management and information systems) to develop a framework for studying voice in online settings.

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Aug 10th, 12:00 AM

Speak Up! Examining Voice as a Construct in Information Systems Literature

Voice research has traditionally used a deliberative perspective, in which individuals carefully calculate individual and situational facts to determine whether or not to speak up. Voice offers information systems scholars many avenues for research as prior literature indicates its benefits such as reducing cyberbullying in online settings, advocating for equal rights, and engaging in social movements through social media. These studies examine how individuals can express their concerns to induce change. To date, IS scholars rarely study the construct of voice directly but discuss the importance of reporting wrongdoing or advocating for others. Besides, the majority of studies examining voice are situated in organizational contexts and little research has examined voice in technology-mediated settings. As a result, there is a lack of systematic understanding of the underlying factors that facilitate or inhibit voice behavior when information and communication technologies are used (ICTs). This paper synthesizes current research on voice, making connections between divergent literature (i.e., management and information systems) to develop a framework for studying voice in online settings.

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