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Paper Type

ERF

Paper Number

1268

Description

The COVID-19 pandemic introduced significant challenges to supply chains and some organizations turned to AI projects to meet these challenges. AI projects can entail many forms of complexity and extant research is only beginning to explore how to manage them successfully. Projects with pandemic-induced urgency likewise require careful management attention, especially when coupled with complexity. In this paper, we examine the case of AISys, an AI-based system designed and built for CityPort, a multimodal port in North America, during the early weeks of the COVID-19 pandemic. AISys aimed to identify cargo critical to addressing the pandemic. We propose a theoretical framework based on team-level theories of stress and coping to understand the role of project stressors urgency and complexity in the successful management of this AI project, and how a project team used coping resources and employed specific coping strategies to overcome these stressors. Preliminary results support our theoretical framework.

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Aug 10th, 12:00 AM

Managing Urgent Complex AI Projects: The Case of AISys at CityPort

The COVID-19 pandemic introduced significant challenges to supply chains and some organizations turned to AI projects to meet these challenges. AI projects can entail many forms of complexity and extant research is only beginning to explore how to manage them successfully. Projects with pandemic-induced urgency likewise require careful management attention, especially when coupled with complexity. In this paper, we examine the case of AISys, an AI-based system designed and built for CityPort, a multimodal port in North America, during the early weeks of the COVID-19 pandemic. AISys aimed to identify cargo critical to addressing the pandemic. We propose a theoretical framework based on team-level theories of stress and coping to understand the role of project stressors urgency and complexity in the successful management of this AI project, and how a project team used coping resources and employed specific coping strategies to overcome these stressors. Preliminary results support our theoretical framework.

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