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Paper Type

ERF

Paper Number

1609

Description

Increased access to the Internet has provided patients with new sources of information, and the rapid growth of the Internet and ancillary services has changed the way in which people seek and consume information. An example of such transformation is the wide proliferation and acceptance of online health forums over the last decade. However, the narrative, personal, discursive, and experiential nature of knowledge shared by patients that make these online forums unique and attractive also challenges the quality of the health information. Moreover, there is a lack of consensus as to what information quality really means in the context of online health forums. Therefore, the purpose of this study is to establish a validated measure of the quality of health information on online forums targeted to patients and the general public secernated by certain communities.

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Aug 10th, 12:00 AM

Conceptualizing Information Quality in Online Health Forums

Increased access to the Internet has provided patients with new sources of information, and the rapid growth of the Internet and ancillary services has changed the way in which people seek and consume information. An example of such transformation is the wide proliferation and acceptance of online health forums over the last decade. However, the narrative, personal, discursive, and experiential nature of knowledge shared by patients that make these online forums unique and attractive also challenges the quality of the health information. Moreover, there is a lack of consensus as to what information quality really means in the context of online health forums. Therefore, the purpose of this study is to establish a validated measure of the quality of health information on online forums targeted to patients and the general public secernated by certain communities.

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