SIG Health - Healthcare Informatics and Health Info Technology
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Paper Type
ERF
Paper Number
1609
Description
Increased access to the Internet has provided patients with new sources of information, and the rapid growth of the Internet and ancillary services has changed the way in which people seek and consume information. An example of such transformation is the wide proliferation and acceptance of online health forums over the last decade. However, the narrative, personal, discursive, and experiential nature of knowledge shared by patients that make these online forums unique and attractive also challenges the quality of the health information. Moreover, there is a lack of consensus as to what information quality really means in the context of online health forums. Therefore, the purpose of this study is to establish a validated measure of the quality of health information on online forums targeted to patients and the general public secernated by certain communities.
Recommended Citation
Bhagat, Sarbottam; Williams, Jason; Jozani, Mohsen; and Aleroud, Ahmed, "Conceptualizing Information Quality in Online Health Forums" (2022). AMCIS 2022 Proceedings. 11.
https://aisel.aisnet.org/amcis2022/sig_health/sig_health/11
Conceptualizing Information Quality in Online Health Forums
Increased access to the Internet has provided patients with new sources of information, and the rapid growth of the Internet and ancillary services has changed the way in which people seek and consume information. An example of such transformation is the wide proliferation and acceptance of online health forums over the last decade. However, the narrative, personal, discursive, and experiential nature of knowledge shared by patients that make these online forums unique and attractive also challenges the quality of the health information. Moreover, there is a lack of consensus as to what information quality really means in the context of online health forums. Therefore, the purpose of this study is to establish a validated measure of the quality of health information on online forums targeted to patients and the general public secernated by certain communities.
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