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Paper Type

ERF

Paper Number

1715

Description

Airbnb has experienced meteoric growth in the sharing economy business model since it launched in 2009. The Airbnb business model helps exploit underutilized assets and helps travelers stay in a home away from home to fulfill their travel needs at a much cheaper cost. Due to the outbreak of the COVID-19 pandemic, the operations impacted the overall decline in Airbnb activity. We study how Airbnb activity and the rental market have changed during the COVID-19 pandemic using the comprehensive record of Airbnb listings, calendar, and customer reviews. Specifically, we perform exploratory data analysis using natural language processing techniques to compare and contrast changes in Airbnb activities including customer preferences, customer reviews, and pricing. Based on the findings, we point out implications and avenues for future research.

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Aug 10th, 12:00 AM

An Exploratory Study of Airbnb Customer Reviews and Impact of COVID - 19

Airbnb has experienced meteoric growth in the sharing economy business model since it launched in 2009. The Airbnb business model helps exploit underutilized assets and helps travelers stay in a home away from home to fulfill their travel needs at a much cheaper cost. Due to the outbreak of the COVID-19 pandemic, the operations impacted the overall decline in Airbnb activity. We study how Airbnb activity and the rental market have changed during the COVID-19 pandemic using the comprehensive record of Airbnb listings, calendar, and customer reviews. Specifically, we perform exploratory data analysis using natural language processing techniques to compare and contrast changes in Airbnb activities including customer preferences, customer reviews, and pricing. Based on the findings, we point out implications and avenues for future research.

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