Organization Transformation & Information Systems (SIG ORSA)

Paper Type

Complete

Paper Number

1444

Description

Digital Transformation (DT) enabled businesses to reshape the way they design, produce, and deliver their products and services, creating a competitive edge. Simultaneously, it enables business process improvement by increasing efficiency and reducing costs. Despite these opportunities, DT projects bear a high risk level and require a structured approach. Thus, mastering the digital competencies is necessary for the future workforce, independently of their position. Current research, however, often keeps the operational level uninvestigated, focusing too much on the top-manager perspective. This paper aims at closing this gap by reviewing the literature on business process transformation and corresponding KPIs in manufacturing companies and validating the findings through expert interviews. We aggregate gained expertise from various perspectives into a KPI overview, combining the KPIs for production, maintenance, sustainability, and IT. This helps to reduce complexity and mitigate the risk of Digital Transformation projects, for example by applying simulation to predict project outcomes.

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Aug 9th, 12:00 AM

Companies in Transition: Understanding how the Digital Transformation Affects Business Processes and Their Key Performance Indicators

Digital Transformation (DT) enabled businesses to reshape the way they design, produce, and deliver their products and services, creating a competitive edge. Simultaneously, it enables business process improvement by increasing efficiency and reducing costs. Despite these opportunities, DT projects bear a high risk level and require a structured approach. Thus, mastering the digital competencies is necessary for the future workforce, independently of their position. Current research, however, often keeps the operational level uninvestigated, focusing too much on the top-manager perspective. This paper aims at closing this gap by reviewing the literature on business process transformation and corresponding KPIs in manufacturing companies and validating the findings through expert interviews. We aggregate gained expertise from various perspectives into a KPI overview, combining the KPIs for production, maintenance, sustainability, and IT. This helps to reduce complexity and mitigate the risk of Digital Transformation projects, for example by applying simulation to predict project outcomes.

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