Organization Transformation & Information Systems (SIG ORSA)

Paper Type

Complete

Paper Number

1133

Description

Digital transformation exercises in companies are large and complex change programs, deployed as a series of change initiatives each addressing specific goals. These initiatives have characteristics that distinguish digital change from other organizational changes. Additionally, studies on the success of digital change differ in conclusions between practitioner surveys and scientific works. This study aims to highlight some of these differences with a literature review to formulate research opportunities, in order to reorient change management research to address digital changes. The main differences of digital change are the inclusion of a more varied set of actors to the change and the focus on agility and flexibility. This study contributes to research on digital transformations with the suggestion of research opportunities and the suggestion of a model for digital change success factors.

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Aug 9th, 12:00 AM

How to influence digital change: A review of the distinct characteristics of digital changes

Digital transformation exercises in companies are large and complex change programs, deployed as a series of change initiatives each addressing specific goals. These initiatives have characteristics that distinguish digital change from other organizational changes. Additionally, studies on the success of digital change differ in conclusions between practitioner surveys and scientific works. This study aims to highlight some of these differences with a literature review to formulate research opportunities, in order to reorient change management research to address digital changes. The main differences of digital change are the inclusion of a more varied set of actors to the change and the focus on agility and flexibility. This study contributes to research on digital transformations with the suggestion of research opportunities and the suggestion of a model for digital change success factors.

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