Healthcare Informatics & Health Information Technology (SIG Health)

Paper Type

Complete

Paper Number

1615

Description

Technological development captures almost every sector and affects most people regarding their job life. This implies challenges such as implementing software supporting work processes. With regard to these challenges, the healthcare sector stands out due to necessary restructuring resulting from demographic changes and a lack of employees. To overcome this struggle and to provide optimal treatment for care recipients, customized case management software (CMSW) solutions for healthcare professionals need to be developed and adapted to the users’ needs. By analyzing literature dealing with the users’ acceptance of software supporting healthcare patient services and interviewing six case managers who use recently developed CMSW, we identify success factors for the implementation of CMSW from a user’s perspective. Our findings show that CMSW needs to include both core functionalities such as documentation and the specific case management phases. Also, users should participate in the CMSW development process.

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Aug 9th, 12:00 AM

Success Factors of Case Management Software Supporting Healthcare Patient Services - A User-Driven Perspective

Technological development captures almost every sector and affects most people regarding their job life. This implies challenges such as implementing software supporting work processes. With regard to these challenges, the healthcare sector stands out due to necessary restructuring resulting from demographic changes and a lack of employees. To overcome this struggle and to provide optimal treatment for care recipients, customized case management software (CMSW) solutions for healthcare professionals need to be developed and adapted to the users’ needs. By analyzing literature dealing with the users’ acceptance of software supporting healthcare patient services and interviewing six case managers who use recently developed CMSW, we identify success factors for the implementation of CMSW from a user’s perspective. Our findings show that CMSW needs to include both core functionalities such as documentation and the specific case management phases. Also, users should participate in the CMSW development process.

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