Healthcare Informatics & Health Information Technology (SIG Health)

Paper Type

Complete

Paper Number

1409

Description

While telehealth services increasingly provide remote care and healthcare resources, patients often stop adhering over time due to perceived usability and usefulness issues. Telehealth personalization was proposed as a service in telehealth research though considering patients’ situations, the service context, and technology improvement. However, when designing or evolving telehealth services, the way these factors should be addressed has yet to be examined. By understanding telehealth services as ICT-enabled service systems, service design methods are thought to guide such sociotechnical support. This review assesses the ability of existing service design methods to support telehealth personalization in a manner that addresses patients’ adherence. In this review, sixty-four service design methods are identified, categorized according to their underlying design approaches, then assessed in terms of their ability to support telehealth personalization. Results show that existing service design methods need to be expanded or combined to fully support telehealth personalization.

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Aug 9th, 12:00 AM

Service Design Methods’ Ability to Personalize Telehealth: A Systematic Literature Review

While telehealth services increasingly provide remote care and healthcare resources, patients often stop adhering over time due to perceived usability and usefulness issues. Telehealth personalization was proposed as a service in telehealth research though considering patients’ situations, the service context, and technology improvement. However, when designing or evolving telehealth services, the way these factors should be addressed has yet to be examined. By understanding telehealth services as ICT-enabled service systems, service design methods are thought to guide such sociotechnical support. This review assesses the ability of existing service design methods to support telehealth personalization in a manner that addresses patients’ adherence. In this review, sixty-four service design methods are identified, categorized according to their underlying design approaches, then assessed in terms of their ability to support telehealth personalization. Results show that existing service design methods need to be expanded or combined to fully support telehealth personalization.

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