Data Science and Analytics for Decision Support (SIG DSA)

Paper Type

Complete

Paper Number

1051

Description

Many organizations start to invest more time and money to adopt Big Data Analytics (BDA) to better support their data-driven decision making and to stay competitive. There are many challenges faced by these organizations and there is still limited research concerning multiple issues from the technical to organizational and social domain within organizations. This paper reports on a large telecommunications company's efforts to introduce and develop Business Activity Monitoring (BAM) and the inherent technical and organizational challenges. Following Action Design Research (ADR) and based on the socio-technical systems theory, the paper proposes a structured BAM adoption process. Findings from a 2-years ADR-based research project extend previous academic research of BAM adoption with unique insights from practices in a large organization. For practice, these insights provide guidance to BAM adoption for IT companies and organizations doing business using large, complex and highly automatic business processes.

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Aug 9th, 12:00 AM

How to structure a company-wide Business Activity Monitoring Adoption

Many organizations start to invest more time and money to adopt Big Data Analytics (BDA) to better support their data-driven decision making and to stay competitive. There are many challenges faced by these organizations and there is still limited research concerning multiple issues from the technical to organizational and social domain within organizations. This paper reports on a large telecommunications company's efforts to introduce and develop Business Activity Monitoring (BAM) and the inherent technical and organizational challenges. Following Action Design Research (ADR) and based on the socio-technical systems theory, the paper proposes a structured BAM adoption process. Findings from a 2-years ADR-based research project extend previous academic research of BAM adoption with unique insights from practices in a large organization. For practice, these insights provide guidance to BAM adoption for IT companies and organizations doing business using large, complex and highly automatic business processes.

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