Paper Type

Complete

Abstract

Blind and visually impaired (BVI) individuals face significant accessibility problems while interacting with the web. BVI individuals engage in non-visual interactions with the web using screen readers. Accessibility problems hinder user interactions and generate frustration. Current approaches to solve those problems are predominantly techno-centric and tend to improve the screen reading capabilities. They, however, overlook the role of BVI individual's interaction strategies. We define the “interaction strategy” as a coordinated sequence of user interactions with online resources that is intended to achieve an interaction goal. Interaction strategy is a larger term which includes browsing as well as coping strategies used in web-interactions. We collect qualitative observations of five BVI users’ web-interactions. Using the inductive analysis, we produce a web-interaction strategy framework.

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Aug 10th, 12:00 AM

Interaction Strategies of Blind Web Users – A Qualitative Study

Blind and visually impaired (BVI) individuals face significant accessibility problems while interacting with the web. BVI individuals engage in non-visual interactions with the web using screen readers. Accessibility problems hinder user interactions and generate frustration. Current approaches to solve those problems are predominantly techno-centric and tend to improve the screen reading capabilities. They, however, overlook the role of BVI individual's interaction strategies. We define the “interaction strategy” as a coordinated sequence of user interactions with online resources that is intended to achieve an interaction goal. Interaction strategy is a larger term which includes browsing as well as coping strategies used in web-interactions. We collect qualitative observations of five BVI users’ web-interactions. Using the inductive analysis, we produce a web-interaction strategy framework.

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