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Abstract
Technological development and the ongoing miniaturization of computer components emerged wearable computers as an innovative and promising technology. Recent studies emphasized that especially the unique characteristics of smartwatches as permanent availability, unobtrusiveness, and hands-free operation can facilitate workflows and support employees in the corporate context. In this paper, we focus on a security service scenario including the collaboration of mobile and stationary employees, security patrols at facilities distributed over a city and lone-working-protection issuing emergency alarms in the case of accidents, attacks or dangerous situations. In the context of a design science research approach, we design and implement a prototypical smartwatch-based software artifact to address the scenario inherent problems and a broad range of security-related use cases. This illustrates that service systems can in particular benefit from the sensors of smartwatches at an employees’ wrist increasing the co-value creation beyond, e.g., recently used smartphone-based systems.
Recommended Citation
Zenker, Steffen, "Utilizing a Smartwatch-based System to Support Security Service Employees" (2020). AMCIS 2020 Proceedings. 10.
https://aisel.aisnet.org/amcis2020/org_transformation_is/org_transformation_is/10
Utilizing a Smartwatch-based System to Support Security Service Employees
Technological development and the ongoing miniaturization of computer components emerged wearable computers as an innovative and promising technology. Recent studies emphasized that especially the unique characteristics of smartwatches as permanent availability, unobtrusiveness, and hands-free operation can facilitate workflows and support employees in the corporate context. In this paper, we focus on a security service scenario including the collaboration of mobile and stationary employees, security patrols at facilities distributed over a city and lone-working-protection issuing emergency alarms in the case of accidents, attacks or dangerous situations. In the context of a design science research approach, we design and implement a prototypical smartwatch-based software artifact to address the scenario inherent problems and a broad range of security-related use cases. This illustrates that service systems can in particular benefit from the sensors of smartwatches at an employees’ wrist increasing the co-value creation beyond, e.g., recently used smartphone-based systems.
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