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Abstract
Modern healthcare is predominantly delivered by a multidisciplinary health care team (MHCT). MHCTs in hospitals have shown to improve health outcomes through enhanced communication and improved patient satisfaction. Mobile technology is increasingly being used in healthcare to provide quality care to patients. Healthcare professionals are embracing mobile technologies, as evidenced by substantial research contributions. This study is extending recent research into the use of mobile technology by a MHCT using Activity Theory as a theoretical lens. The current research focusses on exploring the contradictions that emerge as a result of the use of mobile technologies by the MHCTs. Based on data collected from four cases, this study reveals some significant contradictions focusing on the tool dimension; more specifically, i) Personal device Vs. Professional device ii) Flexibility of the device Vs. Restricted access iii) Anywhere, anytime Vs. Drawing boundaries.
Recommended Citation
Spink, Pamela and Burstein, Frada, "Exploring Contradictions in the Use of Mobile Technology by Multidisciplinary Healthcare Teams" (2020). AMCIS 2020 Proceedings. 27.
https://aisel.aisnet.org/amcis2020/healthcare_it/healthcare_it/27
Exploring Contradictions in the Use of Mobile Technology by Multidisciplinary Healthcare Teams
Modern healthcare is predominantly delivered by a multidisciplinary health care team (MHCT). MHCTs in hospitals have shown to improve health outcomes through enhanced communication and improved patient satisfaction. Mobile technology is increasingly being used in healthcare to provide quality care to patients. Healthcare professionals are embracing mobile technologies, as evidenced by substantial research contributions. This study is extending recent research into the use of mobile technology by a MHCT using Activity Theory as a theoretical lens. The current research focusses on exploring the contradictions that emerge as a result of the use of mobile technologies by the MHCTs. Based on data collected from four cases, this study reveals some significant contradictions focusing on the tool dimension; more specifically, i) Personal device Vs. Professional device ii) Flexibility of the device Vs. Restricted access iii) Anywhere, anytime Vs. Drawing boundaries.
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