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Abstract
Voice-controlled technologies that are referred to as intelligent employee assistants are showing rapid adoption in organizations. The nature of work is changing, and employees are facing disruptions that could have both positive and negative impacts as the work becomes more digital, and interactions with artificial intelligence become more common. This paper employs a grounded theory approach to study the use of intelligent employee assistants in the workplace. Data is collected by interviewing working professionals and is analyzed employing grounding theory techniques. This paper develops a framework of the use of intelligent employee assistants that explains that they are used to search for information, automate work processes, and augment employee capabilities. Results help improve our understanding of the use of intelligent employee assistants and provide guidelines for organizations considering their deployment.
Recommended Citation
Manseau, Jasmin, "AI in the Workplace: A Qualitative Analysis of Intelligent Employee Assistants" (2020). AMCIS 2020 Proceedings. 5.
https://aisel.aisnet.org/amcis2020/adoption_diffusion_IT/adoption_diffusion_IT/5
AI in the Workplace: A Qualitative Analysis of Intelligent Employee Assistants
Voice-controlled technologies that are referred to as intelligent employee assistants are showing rapid adoption in organizations. The nature of work is changing, and employees are facing disruptions that could have both positive and negative impacts as the work becomes more digital, and interactions with artificial intelligence become more common. This paper employs a grounded theory approach to study the use of intelligent employee assistants in the workplace. Data is collected by interviewing working professionals and is analyzed employing grounding theory techniques. This paper develops a framework of the use of intelligent employee assistants that explains that they are used to search for information, automate work processes, and augment employee capabilities. Results help improve our understanding of the use of intelligent employee assistants and provide guidelines for organizations considering their deployment.
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