Start Date
16-8-2018 12:00 AM
Description
Digitization raised new opportunities and challenges for organizations. Due to greater use of IT in business, extra expenses accrue to improve the IT infrastructure in these organizations. In order to deal with the new challenges and get the benefit of the new opportunities, IT Operation Management (ITOM) is a potential concept which can be used by organizations. It can guarantee that the overall operations of today’s complex, heterogeneous, and dynamic IT infrastructure are running efficiently and effectively. In addition, ITOM ensures that the department is aligning ongoing projects with the overall strategy and goals of the organization. This paper aims to present a standardized definition for ITOM, its role and assignments, and clarify the interfaces with other IT related units and management approaches such as IT service management and operation management.
Recommended Citation
Jamous, Naoum; Haertel, Christian; Finkendei, Marco; Volk, Matthias; and Hintsch, Johannes, "IT Operation Management - A possibility in the flux of digitization" (2018). AMCIS 2018 Proceedings. 2.
https://aisel.aisnet.org/amcis2018/StrategicIT/Presentations/2
IT Operation Management - A possibility in the flux of digitization
Digitization raised new opportunities and challenges for organizations. Due to greater use of IT in business, extra expenses accrue to improve the IT infrastructure in these organizations. In order to deal with the new challenges and get the benefit of the new opportunities, IT Operation Management (ITOM) is a potential concept which can be used by organizations. It can guarantee that the overall operations of today’s complex, heterogeneous, and dynamic IT infrastructure are running efficiently and effectively. In addition, ITOM ensures that the department is aligning ongoing projects with the overall strategy and goals of the organization. This paper aims to present a standardized definition for ITOM, its role and assignments, and clarify the interfaces with other IT related units and management approaches such as IT service management and operation management.