Description
This study aims to improve the service after making the optimization of current workflow by reducing waiting time. In addition to that, this paper also provides means to identify how resources can be better utilized by hospitals in emerging economies to gain higher performances.
Recommended Citation
Tian, Xin; Gorkhali, Anjee; and Li, Ling, "Service Quality Improvement through Waiting Time Reduction in a Multi-Facility Healthcare Center Without an Appointment System" (2017). AMCIS 2017 Proceedings. 64.
https://aisel.aisnet.org/amcis2017/TREOs/Presentations/64
Service Quality Improvement through Waiting Time Reduction in a Multi-Facility Healthcare Center Without an Appointment System
This study aims to improve the service after making the optimization of current workflow by reducing waiting time. In addition to that, this paper also provides means to identify how resources can be better utilized by hospitals in emerging economies to gain higher performances.