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This study aims to improve the service after making the optimization of current workflow by reducing waiting time. In addition to that, this paper also provides means to identify how resources can be better utilized by hospitals in emerging economies to gain higher performances.

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Aug 10th, 12:00 AM

Service Quality Improvement through Waiting Time Reduction in a Multi-Facility Healthcare Center Without an Appointment System

This study aims to improve the service after making the optimization of current workflow by reducing waiting time. In addition to that, this paper also provides means to identify how resources can be better utilized by hospitals in emerging economies to gain higher performances.