Track

IT Strategy and Management

Abstract

This paper provides a report on the first iteration of a design-driven research project for delivering an IT performancemanagement (ITPM) solution. This research is situated in the context of existing IT performance related studies. Designscience research (DSR) is the underpinning research approach for crafting the ensuing ITPM solution. Three challenges in theITPM area are identified and a design to meet the challenges is proposed. This is followed with a recapitulation of what theresearch covered in order to develop and evaluate the design. The evaluation results show that the totality of the design isacceptable. Contrary to the mainstream IS literature, this research takes a design approach to create a solution which goesbeyond only the technical and which is based on commonly neglected stakeholder-oriented theories in ITPM. Implications oftaking the design approach are discussed.

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