Abstract
This paper outlines a Business Process Management implementation approach in a large international company. It introduces a Process Management Maturity Assessment (PMMA) which was developed to assess the implementation of Business Process Management. The maturity model is based on the assessment of nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment round are presented to illustrate the benefits of the PMMA approach.
Recommended Citation
Rohloff, Michael, "Process Management Maturity Assessment" (2009). AMCIS 2009 Proceedings. 631.
https://aisel.aisnet.org/amcis2009/631
COinS