Abstract
Vulnerable populations are at higher risk of facing unique challenges in their digital safety due to structural determinants and systemic shortcomings. However, existing literature offers fragmented exploration in understanding critical factors and overlooked structural inequalities that influence digital vulnerabilities. To address this gap, this study develops a conceptual framework that provides intersectional dimensions concerning digital safety among seven vulnerable groups, including older adults, women, Indigenous people, migrants and refugees, marginalised populations, and individuals who belong to multiple vulnerable categories. Based on a systematic literature review of 72 empirical peer-reviewed studies, the findings highlight the importance of multi-level interventions across multiple stakeholders. Moreover, this study emphasises a participatory design that encourages co-creation in designing technology with vulnerable groups. This study also reinforces a rights-based framing of digital safety that recognises the rights to be inclusive in digital safety of vulnerable populations.
Recommended Citation
Phiayura, Pacharee; Hassandoust, Farkhondeh; and Liew, Angela, "Digital Safety and Vulnerable Groups: A Systematic Review
of Barriers, Enablers, and Multi-Level Interventions" (2025). ACIS 2025 Proceedings. 76.
https://aisel.aisnet.org/acis2025/76