Abstract
Social isolation is a growing concern with serious health and social consequences. Digital technologies are increasingly used to address this issue, yet evidence on their effectiveness remains fragmented. This systematic review synthesizes 31 empirical studies (2–225) covering digital (ICT-enabled), community-based, and hybrid interventions. While a small number demonstrated statistically significant reductions in social isolation, particularly through ICT-supported initiatives and community programs, many reported positive qualitative gains in connectedness and belonging despite limited statistically significant validations. Feasibility studies highlighted increased adoption of ICT solutions, although long-term effects remain unclear. Overall, findings suggest that technologies can reduce isolation when combined with facilitation, training, or volunteer support. We argue that future socio-technical designs should integrate digital tools with human support, offering pathways for information systems to contribute to scalable, sustainable interventions.
Recommended Citation
Liu, Yiting; Pradhan, Sojen; and Wang, Xin, "Digital and Hybrid Interventions to Reduce Social
Isolation: A Systematic Review" (2025). ACIS 2025 Proceedings. 265.
https://aisel.aisnet.org/acis2025/265