Integrating AI in Online Discussion Tools: A Critical Perspective

Authors

Mohsen Dokhanchi, Faculty of Engineering, Architecture and Information Technology, The University of QueenslandFollow
Shahrzad Saremi, School of Science, Technology and Engineering, The University of the Sunshine CoastFollow
Erica Mealy, School of Science, Technology and Engineering, The University of the Sunshine CoastFollow
Rania Shibl, School of Science, Technology and Engineering, The University of the Sunshine CoastFollow

Abstract

Online engagement and discussion empower student learning, but existing tools vary widely in their design and effectiveness. This paper critiques three categories of online discussion tools used in higher education: social media platforms (e.g., Facebook), purpose-built educational platforms (e.g., Piazza), and bespoke institutional solutions (e.g., Casper). Each category has distinct strengths and weaknesses, particularly in relation to scale, anonymity, and alignment with pedagogy. We analyse these categories through user stories, platform features, and comparative analysis, before considering how artificial intelligence (AI) might enhance them. While AI offers promise in moderation, summarisation, and engagement prediction, it also raises concerns of privacy, bias, and sustainability.

Recommended Citation

Dokhanchi, Mohsen; Saremi, Shahrzad; Mealy, Erica; and Shibl, Rania, "Integrating AI in Online Discussion Tools: A Critical Perspective" (2025). ACIS 2025 Proceedings. 228.
https://aisel.aisnet.org/acis2025/228