ACIS 2024 Proceedings

Abstract

If the goal of technological advancement is to benefit society, the environment, and human endeavour, then businesses in the digital era must govern information technologies in ways that realise the benefits and minimise the potential for harmful consequences. Expanding from corporate social responsibility, a new concept of corporate digital responsibility (CDR) has gained increasing attention among academics and stakeholders. This study synthesises perspectives on CDR awareness and adoption from both academic discourse and CDR practice. Consumers and companies share CDR-related concerns including data privacy, security, accessibility, fairness, transparency and education. Other issues such as the integration of artificial intelligence, autonomy, ethical constraints and product safety also worry consumers. On the other hand, companies focus on balancing the benefits and risks of CDR while assuring technical systems, human and financial resources, and internal corporate values. However, we are not seeing a convergent or clear understanding of the different viewpoints on CDR or clear articulation of how the process of perceiving and implementing CDR in the context of digitalisation will occur.

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