COVID-19 pandemic has highlighted the importance of information systems to support healthcare planning, management and delivery. Developing countries generally lag in digital transformation, particularly from the perspective of the readiness of human resources to engage with and deliver digital health services. This study explores how digital literacy levels of health workers in Indonesia can be enhanced. We proposed a digital health literacy framework based on a synthesis of existing indicators. Through a case study in Makassar, we reveal that healthcare workers are particularly lacking in digital health data acquisition and management as well as digital health data exchange and analysis. There is also a significant difference between management expectations and the actual healthcare workers' digital literacy levels. This study offers implications to research and practice focusing on enhancing healthcare service quality in developing countries to address the United Nations Sustainable Development Goal of enhancing health and wellbeing for all.
Kurnia, Sherah; Wicaksana, Agus; Bahar, Ryza Jazid; Dilnutt, Rod; Riadi, Ansa; Fuad, Anis; Sanjay, Guardian Y.; and Capurro, Daniel, "Enhancing Digital Health Literacy to Support Post-Pandemic Health Recovery in Indonesia: A Case Study in Makassar" (2023). ACIS 2023 Proceedings. 61.