Abstract
The increasing use of digital communication tools in the workplace coupled with the ability of AI gives rise to new ways to capture knowledge from everyday communications such as work email and online meetings, and share this knowledge with others. While this has benefits for organisations, little is known of how employees may respond. The aim of this study is to examine factors that influence employees' willingness to share their knowledge knowing that their communications may be analysed, and the knowledge shared with others. Drawing on the Theory of Reasoned Action (TRA), this study examines the impact of motivating and inhibiting factors on knowledge sharing. The findings point to the importance of self-efficacy, reciprocity, and reputation for enhancing knowledge sharing in this context. However, concerns about being monitored may hinder knowledge sharing.
Recommended Citation
Mills, Annette and Ny, Dara, "Impact of Artificial Intelligence on Knowledge Sharing in the Workplace" (2022). ACIS 2022 Proceedings. 95.
https://aisel.aisnet.org/acis2022/95