Abstract
The digital transformation of public organizations reached a new level during the COVID-19 global pandemic. The delivery of public services leveraged on digital technologies to ensure the continuity of the service. Despite the advances in digital government, little is known about the opportunities and risks of such quick responses during the pandemic. In this paper we look at a case study from the public sector in Chilean Courts from a liminal lens. Furthermore, using primarily qualitative interviews (30) conducted over a year, we identify liminal spots, and analyse potential space for liminal innovation, as well as potential risk for those public organizations to stay in a liminal permanence. Our contribution is twofold. Fellow researchers can draw from our case study new theoretical perspectives on public organization, digitalization, and liminality. Practitioners can find characterizations of potential innovation opportunities or the risk of liminal permanence in their organizations.
Recommended Citation
Santuber, Joaquín; Abou Refaie, Reem; and Meinel, Christoph, "Delivering Digital Justice: Liminal Innovation & Permanence in Courts" (2021). ACIS 2021 Proceedings. 34.
https://aisel.aisnet.org/acis2021/34