Abstract

Having clear person-centred information guidelines relevant to a person’s unique situation are essential components to continued care following a hospital stay. Rising pressure on health services to discharge patients earlier is placing patients at risk. Patients’ ability to absorb information whilst in hospital can be significantly impaired under pressure and patients often return home with inadequate information to support recovery. To date the problem of patients returning to hospital following discharge has not been looked at from the perspective of person–centred information provision and the extent to which better quality, timing and delivery of information (what and when provided) could reduce the rate of return. This case study uses a series of longitudinal interviews and Roy’s Adaption Model, to examine the question: What are patients’ unique person-centred information needs at three critical time points pre- and post -discharge and how can individually focused information systems better satisfy these needs.

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