Abstract

This research examined the effects of workload on three work outcomes – work exhaustion, job satisfaction, and turnover intention. Data collected from a questionnaire survey were used to test the relationships proposed in this research. The results showed that (a) workload was positively related to work exhaustion and job satisfaction; (b) work exhaustion was positively related to turnover intention and negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention. These results indicate that workload affects turnover intention in different ways, depending on the mediating effects of work exhaustion and job satisfaction. The paper discussed the implications of the effects of workload on computer professionals.

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