Abstract

This work-in-progress paper reports on the findings of a pilot study investigating a disconnect of mindsets between IT and the business client within an in-house IT department of a large Australian financial institution. This paper contributes to research on social aspects of software engineering with a focus on IT-business client engagement and their relationships in the software development process. Our findings of disconnect include: communication and engagement process misalignment with the business client’s working practices. This paper builds a case and suggests priorities for further research on IT-business client engagement from a social perspective. This perspective is important in the light of recent research indicating that key factors in the IT industry’s transition towards next generation software development methods are based on the social interaction and communication.

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