Bridging Thought Worlds of an Academic CoP and IT Support

Authors

Gerlinde Koeglreiter, School of Information Systems Deakin University Melbourne, AustraliaFollow
Luba Torlina, School of Information Systems Deakin University Melbourne, AustraliaFollow
Ross Smith, School of Business Information Technology RMIT University Melbourne, AustraliaFollow

Abstract

This paper reports a case study of a Community of Practice (CoP) of tertiary educators in information technology (IT), who seek ways to obtain adequate IT support to match their particular work environment. A facilitated workshop sought to bring members of the CoP and a key representative of the central IT department together with the aim of creating common ground for improved communication and collaboration. Subsequent individual interviews explored perceptions, boundaries and potential boundary spanning opportunities. While literature argues that shared domain knowledge and associated language should alleviate boundary issues, we found that in some circumstances it might intensify them.

Recommended Citation

Koeglreiter, Gerlinde; Torlina, Luba; and Smith, Ross, "Bridging Thought Worlds of an Academic CoP and IT Support" (2008). ACIS 2008 Proceedings. 22.
https://aisel.aisnet.org/acis2008/22