Abstract

Apparent failures in IS development projects are often attributed to mistranslations of requirements as the system is developed, to language incompatibility between users and technical experts. Many development methodologies claim to overcome this misunderstanding through forcing acceptance of a common language or through formalising the translation process, but we claim that this merely covers up the problem. Based on constructivist models of communication and a case study we advocate techniques which will keep misunderstandings visible thoughout the life of an information system.

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