Information security is becoming a prime concern for individuals and organizations. This is especially true in healthcare settings where widespread adoption of integrated health information systems means that a vast amount of highly sensitive information on patients is accessible through many interaction points across the care delivery network.
In this research in progress, we seek to uncover how individuals react when they perceive that their security environment is stressful. To do so, we conducted a case study using an inductive approach based on semi-structured interviews with 41 participants. The preliminary analysis of some of our interviews showed that too much security in a health setting can bring in negative consequences like evoking negative emotions in users toward the system, increased dissatisfaction, and increase of inappropriate workarounds, which can lead to ineffective usage of the system and eventually can put patients’ health at risk.
Savoli, Azadeh; Addas, Shamel; and Fagnot, Isabelle, "Too Much of a Good Thing? An Investigation of the Negative Consequences of Information Security in a Healthcare Setting" (2016). WISP 2016 Proceedings. 12.