Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites

Authors

Andries Cupido, Faculty of Economics and Business, University of GroningenFollow
Eric Tze Kuan Lim, Faculty of Economics and Business, University of GroningenFollow
Chee-Wee Tan, Faculty of Economics and Business, University of GroningenFollow
Dianne Cyr, Beedie School of Business, Simon Fraser UniversityFollow

Recommended Citation

Cupido, Andries; Lim, Eric Tze Kuan; Tan, Chee-Wee; and Cyr, Dianne, "Toward an Inclusive Model of E-Service Quality: A Content Analysis Study of Dutch E-Commerce Websites" (2011). SIGHCI 2011 Proceedings. 21.
https://aisel.aisnet.org/sighci2011/21