Retaining valuable information technology (IT) professionals or employees is critical for firms to fulfill their strategic goals. Avenues for understanding how to retain valued IT professionals may be through the exploration of work exhaustion and engagement. Organizational behavior researchers have suggested that job crafting can decrease employees’ work exhaustion and increase their work engagement, which in turns decreases their turnover intention. However, the relationships between job crafting, exhaustion, engagement, and turnover intention remains relatively little understood in the information systems (IS) literature. On the basis of the job demands-resources (JD-R) model, we will construct and test a framework that demonstrates how job crafting explains turnover intention. In particular, our model theorizes that IT professionals who can craft their own jobs are likely to stay engaged and have low turnover intention. In this study, job crafting can take the form of increasing social job resources, increasing structural job resources, and increasing job challenges. This study will empirically test the model with data collected from 200 IT/IS professionals of Taiwan’s top 500 companies.
Chiu, Chao-Min, "IT Professionals’ Turnover Intention: The Role of Job Crafting and Engagement" (2017). PACIS 2017 Proceedings. 259.