Start Date
12-13-2015
Description
In this research-in-progress paper, we present a preliminary model of how reference users shape enterprise systems (ES) acquisition and development based on the case study of Xizi Holdings, one of the largest private enterprises in China. Our model draws on the theoretical lens of the social shaping of technology in the context of streamlining complex packaged ES adoption. The model is built on stage-wise observations of the roles that reference users play across the ES acquisition and development process. Our preliminary model identifies three intermediary mechanisms (i.e. attaching, staging and shaping of technology) that are enabled by reference users in the process of negotiating ES acquisition and development. It contributes to the existing discourse in recent IS research on the expanding role of users in influencing the development of packaged enterprise systems and their acquisition.
Recommended Citation
Tan, Felix Ter Chian; Tan, Barney; and Sun, Yuan, "Social Shaping of Enterprise System Acquisition and Development: The Influence of Reference Users in XiZi Holdings" (2015). ICIS 2015 Proceedings. 15.
https://aisel.aisnet.org/icis2015/proceedings/ManagingIS/15
Social Shaping of Enterprise System Acquisition and Development: The Influence of Reference Users in XiZi Holdings
In this research-in-progress paper, we present a preliminary model of how reference users shape enterprise systems (ES) acquisition and development based on the case study of Xizi Holdings, one of the largest private enterprises in China. Our model draws on the theoretical lens of the social shaping of technology in the context of streamlining complex packaged ES adoption. The model is built on stage-wise observations of the roles that reference users play across the ES acquisition and development process. Our preliminary model identifies three intermediary mechanisms (i.e. attaching, staging and shaping of technology) that are enabled by reference users in the process of negotiating ES acquisition and development. It contributes to the existing discourse in recent IS research on the expanding role of users in influencing the development of packaged enterprise systems and their acquisition.