Start Date
12-18-2013
Description
Crowdsourcing is emerging as a critical source of information and knowledge in contemporary enterprises. Web 2.0-like tools are being developed to help enterprises perform crowdsourcing. Further, in an era of global competition and where “CIO” is increasingly being used to refer to “Chief Innovation Officer,” facilitating enterprise innovation is becoming more and more important. This paper presents a case that is designed to illustrate the use of a Web 2.0-like tool to gather data from an enterprise’s crowd to facilitate generating innovative ideas and help manage innovation knowledge. The case presents the basic system design and provides screens to illustrate its use. The case also examines how two firms have used the tool in the banking and consulting industries. Finally, the case examines some potential challenges associated with systems of this type.
Recommended Citation
OLeary, Daniel, "Driving Innovation and Knowledge Management Using Crowdsourcing" (2013). ICIS 2013 Proceedings. 5.
https://aisel.aisnet.org/icis2013/proceedings/ISCurriculum/5
Driving Innovation and Knowledge Management Using Crowdsourcing
Crowdsourcing is emerging as a critical source of information and knowledge in contemporary enterprises. Web 2.0-like tools are being developed to help enterprises perform crowdsourcing. Further, in an era of global competition and where “CIO” is increasingly being used to refer to “Chief Innovation Officer,” facilitating enterprise innovation is becoming more and more important. This paper presents a case that is designed to illustrate the use of a Web 2.0-like tool to gather data from an enterprise’s crowd to facilitate generating innovative ideas and help manage innovation knowledge. The case presents the basic system design and provides screens to illustrate its use. The case also examines how two firms have used the tool in the banking and consulting industries. Finally, the case examines some potential challenges associated with systems of this type.