Document Type

Research Paper


Business and Information Systems Engineer- ing (BISE) is at a turning point. Planning, de- signing, developing and operating IT used to be a management task of a few elites in pub- lic ad-ministrations and corporations. But the continuous digitization of nearly all areas of life changes the IT landscape fundamentally. Success in this new era requires putting the human perspective – the digital user – at the very heart of the new digitized service-led economy. BISE faces not just a temporary trend but a complex socio-technical phenomenon with far-reaching implications. The challenges are manifold and have major consequences for all stakeholders, both in information systems and management research as well as in practice. Corporate processes have to be re-designed from the ground up, starting with the user’s perspective, thus putting usage experience and utility of the individual center stage. The digital service economy leads to highly personalized application systems while orga- nizational functions are being fragmented. Entirely new ways of interacting with infor- mation systems, in particular beyond desk- top IT, are being invented and established. These fundamental challenges require novel approaches with regards to innovation and development methods as well as adequate concepts for enterprise or service system ar- chitectures. Gigantic amounts of data are be- ing generated at an accelerating rate by an in- creasing number of devices – data that need to be managed. In order to tackle these extraordinary chal- lenges we introduce ‘user, use & utility’ as a new field of BISE that focuses primarily on the digital user, his or her usage behavior and the utility associated with system usage in the digitized service-led economy. The research objectives encompass the de- velopment of theories, methods and tools for systematic requirement elicitation, sys- tems design, and business development for successful Business and Information Systems Engineering in a digitized economy – infor- mation systems that digital users enjoy us- ing. This challenge calls for leveraging in- sights from various scientific disciplines such as Design, Engineering, Computer Science, Psychology and Sociology. BISE can provide an integrated perspective, thereby assuming a pivotal role within the digitized service led economy.