Virtual Communities and Collaborations
In this paper we focus on the relationships among cultural diversity, perceived work atmosphere, and intra-groupconflict in global virtual teams. We report the findings of a laboratory experiment that was conducted involving thesubjects who were geographically dispersed. The participants used IBM’s Lotus Sametime to perform a group task.The findings of the study reveal that in virtual teams, task conflict overshadows relationship conflict; the culturalheterogeneity of the team members influences their perception of the work atmosphere, which in its turn aggravatestask conflict in the teams. We also find that Intra-group conflict adversely affects team members’ satisfaction andcollaborative conflict management style has a moderating effect on this relationship.
Paul, Souren and Ray, Sumati, "Cultural Diversity, Perceived Work Atmosphere, and Intragroup Conflict in Global Virtual Teams: Findings from a Laboratory Experiment" (2011). AMCIS 2011 Proceedings - All Submissions. Paper 167.