According to the World Health Organization (WHO), one of the most frequently occurring error types in healthcare are medication errors which arise due to manual data transfers and time pressure when transferring the data. Errors that occur during this manual procedure often go unnoticed and can have far-reaching health-consequences for patients. To avoid human errors, the healthcare sector often relies on guidelines and policies. However, research from the field of information security found policies to be additionally increasing professionals’ stress. Therefore, we aim to investigate how nudging can help to foster medical professionals’ compliance without causing stress due to regulations.
Hövel, Gilbert G.; Nastjuk, Ilja; Matschak, Tizian; and Trang, Simon, "How to Avoid Medication Errors: Investigating the Roles of Policies and Nudging from A Stress Perspective" (2023). WISP 2023 Proceedings. 10.