Creating and delivering products and services that promote sustainability is increasingly important in today’s economy. Novel services based on digital technologies and infrastructure can significantly contribute to sustainable development–as digitally enabled car-sharing services demonstrate: Increased asset utilization reduces production-related greenhouse gas emissions. However, there is still limited knowledge on how digital service innovation can purposefully be applied to promote sustainability. To address this gap, we conduct a systematic literature review and perform a qualitative inductive analysis of 50 articles covering digital service impact on social, environmental, and economic sustainability. We compile a comprehensive overview of real-world applications and identify five underlying mechanisms in which innovation with digital services can drive sustainable development. Thus, we aim to pave the way to purposefully conceive, design, and implement digital services for sustainability.

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Track 8: Service Innovation, Engineering & Management