Workarounds are an omnipresent part of organizational settings where formal rules and regulations describe standardized processes. Still, only few studies have focused on incorporating workarounds in designing information systems (IS) or as a part of management decisions. Therefore, this study provides an extension to the Business Process Modeling Notation (BPMN) by conducting a metamodel transformation, which includes workarounds. As a result, the Workaround Process Modeling Notation (WPMN) (1) leads organizations in designing workaround aware systems, (2) supports managers in deciding how to deal with workarounds, and (3) provides auditors with visualizations of non-compliance. We exemplify how this technique can be used to model a workaround in the process of accessing patient-identifying data in a hospital. We evaluated the model and find it particular suitable as an empirically grounded BPMN extension.
Röder, Nina; Wiesche, Manuel; Schermann, Michael; and Krcmar, Helmut, "Workaround Aware Business Process Modeling" (2015). Wirtschaftsinformatik Proceedings 2015. 33.