This paper tells the story of how a large traditional CPG (consumer packaged goods) organisation in Ireland (HEINEKEN) established a transformative and award-winning Business Analytics (BA) capability inside a 10-year period. Through analysing this story, told through the ‘lived experiences’ of the HEINEKEN Ireland Data and Analytics (D&A) Manager (the lead author), the obstacles to maturing a BA capability and the strategies to overcome them are revealed across four eras (awakening, building & exploring, advancing, leveraging). The analysis is structured using the DELTA model proposed by Davenport and Harris (2017), with the ‘Targets’, ‘Leadership’, and ‘Analysts’ capability elements featuring prominently in the HEINEKEN Ireland story. Overall, our analysis and findings lead to seven key messages (across the DELTA capability elements) that should inform an organisation’s BA strategy. These messages afford IS professionals (academics and practitioners) with the opportunity to learn from HEINEKEN Ireland’s experiences as part of their evolving BA success story.
O'Driscoll, Kieran; Sammon, David; and Nagle, Tadhg, "How a Traditional Organisation Matured a Business Analytics Capability" (2023). UK Academy for Information Systems Conference Proceedings 2023. 16.