COVID-19 brought home working for UK workplaces, necessitating rapid adoption of innovative online digital collaboration platforms such as Microsoft Teams©, thereby presenting challenges to workforces with little prior experience of such digital technologies. This research in progress considers the impact on diversely aged UK workforces and their working practices. A longitudinal study of two organisations uses qualitative data collection methods. Data collected between May-August 2020 indicates neither group of interviewed digital natives or digital immigrants are homogenous in their skills or attitudes, and despite a rich collaborative feature set, use was limited to video conferencing and ‘chat’ at the time. Long term flexible working may be offered; however, a lack of suitable IT equipment must not be the reason by which a digital divide is created in the workplace. The next phase of data collection will take place once enforced lockdowns have ceased, to identify changes that have subsequently occurred.
Goldthorpe, Nadine and Choudrie, Jyoti, "Exploring and understanding innovative digital collaboration platforms in the workplace: a qualitative, comparative study." (2021). UK Academy for Information Systems Conference Proceedings 2021. 26.