Far-reaching claims have been made about the potential for the Internet of Things (IOT) to impact a broad range of industries, from manufacturing to healthcare. However, research and development has tended to focus on what the technology can do and not what users want or need. Here we present a case study of the creation and on-going development of a commercially available IOT office solution where the developers and their organization are also users. The development team capitalized on this by bringing together the technology, user experience design and business perspectives in interactive sessions with potential external customers/users to improve the design solution. By actively listening to the potential users and then iteratively adjusting the product and testing continuously via their internal installation, they were able to create a successful commercial product. We believe that these findings can inspire a richer design and development process for future IOT solutions.
Russo, Nancy and Gkouskos, Dimitrios, "Designing from the Inside Out: A Case Study of the Development of an IoT Application" (2019). UK Academy for Information Systems Conference Proceedings 2019. 35.